Kaze Technologies has launched Kazentrak, the new managed services platform designed to help organizations evolve from traditional outsourcing models toward a more flexible, automated, and measurable technology operation.
The launch responds to a context in which companies are facing growing pressure on their IT departments: rising costs, tighter regulatory demands, more complex infrastructures, and an increasing reliance on highly specialized technical teams. In this scenario, fragmented and reactive models limit organizations’ ability to scale, maintain control, and ensure traceability of their technology operations.
Kazentrak is built to address this transformation. The platform integrates capabilities of Digital Workplace, Security, Cloud, and AI Ops in a connected model that enables operating technology as a continuous, governed service, adaptable to the real needs of each business.
“Many organizations have advanced their digital strategy, but they continue to operate with models designed for another stage. The challenge isn’t just about adopting technology, but managing it intelligently, traceably, and at scale. With Kazentrak we want to help companies move from reactive IT to a data-driven, automated, and governed tech operation. A model like ‘the Netflix of technology,’ where companies consume, scale, and adjust their IT services according to their real needs,” says Alberto Mingo, CEO and President of Kaze Technologies.
A new operating model for enterprise IT
Kazentrak combines predictive observability, automation, self-remediation and technical governance to anticipate problems before they impact the business. The platform enables the detection of anomalies, execution of corrective protocols, and reduction of manual intervention, contributing to improved service availability and the efficiency of IT teams.
One of the platform’s differentiating elements is its multibrand, cross-domain approach. Unlike closed models, Kazentrak does not force the client to operate under a single vendor; instead, it enables the integration of different technology environments based on their needs in workplace, security, or cloud. It also incorporates a flexible consumption model that can adjust to the business’s real pace, whether growing or reducing activity.
“Kazentrak isn’t limited to providing technological tools; it redefines how IT services are operated. Compared to traditional models, based on isolated tools, manual operation, and a heavy reliance on specialized talent, the platform integrates observability, automation, governance, and managed operation in a single connected model. This enables turning data and events into real actions, anticipating incidents, automating responses, and generating continuous service and compliance evidence,” explains Daniel Dumont, Kazentrak’s technical lead.
Governance, compliance, and cost visibility
The platform is designed to operate in highly regulated environments, incorporating capabilities for continuous reporting, auditable KPIs, and traceability under standards such as ENS, DORA, or ISO. This approach reinforces control over the technology operation and eases regulatory compliance without adding extra complexity for internal teams.
Kazentrak also includes a granular usage-based cost model, providing visibility into technology consumption by vertical, department, or business unit. This way, organizations can reduce the hidden expenses associated with traditional IT and make data-driven decisions based on real operating metrics.
“Kazentrak enables paying for the actual users connected and monitored on the platform. Moreover, costs decrease as the number of users grows, leveraging economies of scale. All of this is delivered through a predictable and transparent model that lets you know exactly what you’ll pay, with no surprises or overage charges,” adds Daniel Dumont.
Additionally, the platform adapts to both small and midsize businesses, via packaged and modular models, and to large enterprises through a consultative approach focused on governance, compliance, and customization.
