Cegid has unveiled its latest solution, designed for retail chains and specialty brands facing app fragmentation at the point of sale. Multilingual and customizable, Cegid Retail One unifies in a single application both Cegid’s retail solutions and the third-party tools used day-to-day. In this way, field teams have a single, coherent, modern interface focused on their operational needs, connecting sales, inventory, and daily management in a fluid and secure way.
Over the years, the proliferation of digital tools in stores has complicated employees’ work, due to the multiplicity of interfaces, logins, and fragmented processes, limiting technology adoption.
Cegid Retail One solves this core problem by centralizing access to critical functions (sales, checkout, clienteling, stock control, task management, performance analytics, and operational communication) from a single terminal and under a single authentication. In this sense, the solution does not replace existing systems, but connects them so they operate as an integrated ecosystem with uninterrupted use for the teams.
Cegid Retail One se apoya en el ecosistema de aplicaciones de Cegid Retail:
- Cegid Retail Live Store, which accompanies sales associates throughout the entire customer journey, with fixed or mobile checkout, omnichannel capabilities, clienteling, and the presentation of the product catalog to encourage in-store ordering. Cegid Retail Inventory Tracking, dedicated to stock management, which integrates inventories, receptions, transfers, and omnichannel picking.
- Cegid Retail Store Performance, which offers managers ready-to-use business dashboards to effectively manage store activity.
- Cegid Retail Store Excellence, a solution oriented toward operational efficiency and communication between the headquarters and the stores, covering task management, visual merchandising, and on-the-ground execution.
Furthermore, by natively integrating third-party apps, Cegid Retail One eliminates jumps between tools. This translates into significant time savings, faster onboarding of new employees, reduced human errors, and a direct improvement in customer service quality.
An AI Conversational Assistant Integrated into the Sales Process
At the heart of Cegid Retail One lies a cutting-edge conversational AI assistant, accessible by voice or text. This tool allows salespeople to query real-time information or trigger business actions through automated agents in a single query (customer search, product recommendations, stock checks, or purchase history inquiries). The assistant intelligently interprets each command, processing data securely hosted in Cegid’s APIs, delivering autonomy and maximum responsiveness to the salesperson.
Driven by Cegid’s vision of a connected, intelligent store, the Cegid Retail One interface is fully customizable thanks to a configurable block system. This enables brands to tailor the digital environment to their corporate identity and visually structure the screen according to the employee role (store manager, sales associate, or stockroom associate) to maximize productivity.
The store of tomorrow relies on better-equipped, more autonomous experts. By bringing all solutions into a single intelligent experience, we free time and energy that sales associates can reinvest directly in guidance, selling, and customer satisfaction. Making the lives of store associates and store managers easier is a proven way to ensure and accelerate store performance.
