In a context where organizations continue accelerating their digital transformation initiatives and increasingly rely on enterprise platforms, VISEO has announced the acquisition of ITCE, a Bulgaria-based company specializing in consulting, implementation, and enablement of ServiceNow. This acquisition will allow VISEO to establish a new strategic services line and strengthen its ability to guide clients through their IT transformation journeys, from roadmap definition to user adoption.
A strategic response to transforming IT operating models
As IT environments become increasingly complex and strategic platforms like ServiceNow play a central role in business operations, organizations must rethink their operating models to improve agility, efficiency, and integration.
The acquisition of ITCE responds to this market evolution and significantly strengthens VISEO’s capabilities in IT service management (ITSM), organizational transformation, and IT operations optimization.
With this deal, VISEO positions ServiceNow as a cornerstone of its offering, alongside its current areas of specialization, to meet the growing demand from clients for systems orchestration, process automation, and operational excellence.
As a pure-play ServiceNow specialist, ITCE supports organizations throughout the transformation lifecycle by:
- Definition of vision, process design, and roadmap
- Implementation of complex solutions
- Optimization and management of platforms
- Change management and user adoption
- ITCE also brings a strong specialization in training and capability development, offering certification programs and enablement initiatives designed to accelerate and ensure adoption of transformations.
This integrated strategy addresses a fundamental challenge for today’s organizations: transforming not only systems, but also people, skills, and ways of working. With the ITCE integration, VISEO aims to:
- Broaden ServiceNow expertise across regions
- Build an end-to-end offering that covers the entire transformation value chain
- Accelerate capability development within its teams
- Provide clients with more integrated and efficient transformation programs
“We are delighted to welcome ITCE. Its renowned ServiceNow expertise, combined with a unique ability to integrate consulting, implementation, and training, will be a key driver to accelerate the development of this strategic offering at a global level. Together, we strengthen our ability to support our clients at every stage of their IT transformation,” said Eric Perrier, CEO of VISEO
Nina Prodanova-Iozeva, CEO of ITCE, added: “Joining VISEO represents a unique opportunity to accelerate our growth and broaden our international reach. We share a common vision: the success of digital transformation is driven by the value created by technology and by the people who work with it every day. Together, we can help our clients achieve greater returns on their business investments, connecting solid solutions with the competencies and capabilities needed to make them work in practice.”
