Global Green Europe (GGE) handles a high volume of invoices—a process sensitive due to its economic impact and fraud risk. Since Palatino integrated an autonomous AI agent, the company has achieved 100% invoice validation, eliminated fraud risk, reduced the time spent on each invoice by 95%, and freed more than 75% of its administrative staff’s time.
Global Green Europe (GGE) is an international group focused on the sale of recycled plastic. Founded in 2013, in Spain it has a team of 10 employees and generates €6 million in revenue. The company conducts a high volume of transactions. Its activities involve coordinating finance, procurement, and administration in a tight-margin environment and highly sensitive processes, especially those related to supplier relationships.
In this context, managing between 300 and 400 invoices per month posed significant risks. An administrative staff member spent six hours a day reviewing senders, checking purchase terms, validating tax data, and cross-checking the bank account ownership of each supplier. The entire process was performed manually, cross-checking CRM and ERP data, and all responsibility rested on a single person, carrying an error risk with immediate financial consequences.
Maintaining a process that did not guarantee uniform and traceable validations risked operational security, fraud prevention, and the ability to scale administrative management effectively.
The Solution: Expand the Team Without Increasing Headcount
The Palatino strategy to resolve this problem consisted in reinforcing the most sensitive point of the operation, the validation of each invoice before posting. The goal was to ensure control, consistency, and traceability of the process, creating a repeatable standard that did not rely on manual reviews on a case-by-case basis.
To this end, Palatino introduced “José Luis,” an autonomous AI agent who systematically performs all necessary validations before recording any invoice.
The first step involved strengthening the ERP and CRM. From there, the company began iterating on the model, refining processes until achieving a high level of precision. In this way, controls, alerts, and evidences were integrated into the operational flow, relieving administrators from exhaustive manual reviews.
The next step was to integrate “José Luis,” the agent who monitors emails, detects invoices, and prepares their draft in the ERP. Before recording any invoice, he runs a series of key validations such as sender verification to prevent fraud, checking purchase terms in the CRM, validating tax data, and verifying bank ownership in the ERP.
In practice, “José Luis” works as another member of the team. He has his own corporate account to which colleagues send the invoices, and in less than a minute he responds, noting whether the invoice has been uploaded or returning it if it does not meet the criteria required for posting. In this case, he explains the discrepancies found so the administrator can resolve them with the supplier before resubmitting.
“In a process as critical as invoicing, we needed to reduce risk without slowing operations,” says Cristina Sierra, GGE’s Head of Operations. “Our colleague José Luis provides systematic control in every case and lets us focus on deciding, not reviewing everything manually. It’s a turning point in security and consistency.”
The Result: Efficiency and Precision Without Losing Human Oversight
Since adding “José Luis” to the team, GGE has maximized the security and consistency of the entire invoice management process. Today, each invoice is processed in under a minute with 100% of the controls applied consistently and traceably: sender, terms, tax data, and banking details… This has eliminated fraud risk and posting errors.
Additionally, the company has achieved a 95% reduction in time spent per invoice and has freed more than 75% of the administrative staff’s workload to devote to tasks that truly require judgment.
The process is now uniform, consistent, and traceable, and, more importantly, the administrative staff remains; what has disappeared is exposure to error.
