Cegid recently released the results of the Cegid Revo Report on technology and trends in the restaurant industry. The study confirms that the customer experience in modern dining demands agile service that is visible at every stage, warning that the lack of digitization in service management is directly impacting profitability and the reputation of establishments.
One of the most striking findings is that 62% of Spaniards admit they have walked out without paying or have felt the real temptation to do so because the wait to receive the bill or the payment terminal had been excessive. In fact, it reveals that customer patience is fairly limited, as 70% negatively weighs the reputation of a restaurant if the check takes 5–10 minutes to arrive at the table, specifically with 40% considering the service “bad” if the wait reaches five minutes.
This slowness not only affects the establishment’s image, it is also directly linked to actual spending, as nearly 60% of customers have left a venue without ordering dessert or a second drink simply to avoid having to locate a server to be attended to. This, coupled with the fact that 84% of Spaniards feel frustrated having to visually “chase” a server to pay or to request an additional product, translates into economic losses for the establishment itself.
Order Journey, the present and future solution for dining
As a direct response to these challenges, Cegid Revo has launched Order Journey, an intelligent management system that guides the restaurant team step by step through every stage of service, from the moment the customer places an order to its delivery and billing. Unlike other tools that merely record the order, Order Journey standardizes and optimizes the entire operational flow, giving managers and front-of-house staff visibility and real-time clarity.
Connected with the point-of-sale software Cegid Revo XEF, it ensures the whole team knows exactly what to do at every moment: managers review the status of all orders at a glance, while the staff execute actions with a few clicks, without constantly asking questions and minimizing the confusion that, during peak hours, can overwhelm service. The result is an establishment where no one has to “chase” a server, and a front-of-house team that can focus on what really builds guest loyalty: close, personalized service and expert guidance.
